Dear Patients and Friends,
Fiori Dental is happy to announce that we are officially back open for your dental treatment and care! We have missed you all and are excited to be focusing on what we do best, taking care of our patients.
During these past two months, Dr. Anthony and Dr. Jane have been providing emergency care to our patients and the community. We have also been focusing on making sure that we create a safe and comforting experience for all of our team members and all who enter our office as our community begins to reopen during this pandemic. Your health and safety is our number one priority, and we want to let you know some of the changes you may expect to see when you visit our office.
Please review our new COVID- 19 policies below.
1.) Prior to your dental appointment, we will be sending an email with a link to online forms to be filled out. These forms help us to prescreen anyone who enters our office. Please be sure to fill these forms out prior to your arrival in our office.
2.) If you are sick, have a cough, cold, fever, chills, runny nose, or loss of taste or smell, please call and cancel your appointment as soon as possible. We will be happy to reschedule your appointment for a later date.
3.) Please wear a face mask or face covering when entering our office. Be sure to bring one with you to your appointment. Children under the age of 12 do not need a face covering at this time.
4.) We will have a drive-up service available for check-in. Please enter our driveway from the San Mateo Drive entrance and stop in front of our office. A Fiori Team member will greet you from the curbside. If a Fiori Team Member is not available outside, please park your car and call our office to confirm that you have arrived. We will confirm with you via phone or text when you can enter our office.
4.) A Fiori Dental Team member will ask you prescreening questions and take your temperature prior to entering the office (either at drive-through check-in or prior to walking you back into the treatment room).
5.) We will be limiting the number of patients and people in our office at a time. If you are a caretaker of a patient or are a parent of a child, you will be asked to wait in your car until treatment for the patient has been completed.
6.) We will be eliminating our communal coffee bar and fresh muffins at this time. We will be happy to provide you with a bottle of water if you request.
7.) Prior to any dental treatment, a Fiori Dental Team member will ask you to wash your hands with soap and water and do a pre-rinse for 30 seconds. Additionally, hand sanitizer is available throughout the office for your convenience.
8.) Fiori Dental has always looked into technology in reducing infection, cross-contamination, and aerosols and has used a device called the isolate for many years. We will be implementing this tool even more for many of our procedures that create an aerosol.
9.) If you are having a hygiene therapy treatment, you may notice small changes to the treatment during this time. We will be reducing aerosol creation in the air by limiting the use of our electric scaler called the cavitron. We will also be eliminating the polishing of the teeth at the end of your appointment at this time. We hope to bring these instruments back to our regular treatment protocols once we have more information about the COVID 19 virus and how it is transported.
10.) Fiori Dental has worked hard to streamline our systems and create digital efficiency in our office these past few years. We will be using our digital system, even more, to send our patients their treatment plans, consent forms, or any other documents via email that previously needed to be signed with paper. This will help in reducing additional contact and cross-contamination between individuals.
11.) We now have contactless payment via our online portal! Our patients have the ability to pay their copays, statements, or balances prior to or after their appointment by visiting our website at FioriDental.com and clicking the “Make an Online Payment” tab.
12.) We will be calling to contact you if you had a canceled appointment due to the Shelter in Place Mandate between March 17th – May 31st. If you have left a message or called our office, but we are unable to answer, please allow us 1 business day to return your call. We greatly appreciate your understanding during this time as we are working hard to assist all of our patients.
As our world keeps changing and adapting to a new normal, we hope that these additional precautions we have implemented will help in easing any fears or concerns you may have in completing treatment in our office. We want to ensure that your experience continues to be one filled with positivity and health. Fiori Dental is committed to being here for you and your health needs. We hope to see you all soon! Wishing you and your family good health and safety!
Jane and Anthony Ferrera and the Fiori Dental Team